Kong Casino Privacy Policy
This Privacy Policy explains how Kong Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our gaming services, contact support or otherwise interact with us. It is intended for users in the United Kingdom and should be read together with our Terms and Conditions and any other service-specific notices provided to you.
Kong Casino is intended for individuals aged 18 and over. We take privacy seriously and aim to handle personal information fairly, transparently and securely. This policy describes the types of information we may process, why we need it, how long we may keep it and the choices available to you.
Information We Collect
We collect information that you provide directly, information generated through your use of Kong Casino and, where appropriate, information received from reliable third-party sources. The information we collect may include:
- Identification details, such as your name, date of birth and nationality.
- Contact details, including your email address, telephone number and postal address.
- Account information, such as your username, password and account preferences.
- Verification information used to confirm identity, age, address or eligibility to use our services.
- Payment and transaction details, including deposits, withdrawals, betting activity and related records. Payment card details may be handled directly by approved payment providers rather than stored by Kong Casino.
- Technical information, such as your IP address, device type, browser, operating system, language settings and approximate location.
- Usage information, including pages visited, games viewed, session times, clicks, interactions and communications with our support team.
- Information connected with responsible gaming, account limits, affordability checks, risk assessments and other measures designed to support safe use of our services.
You may choose not to provide certain information, but this could prevent us from opening an account, processing a transaction, verifying your eligibility or providing particular features.
How We Use Information
Kong Casino uses personal information for specific and legitimate business purposes. These purposes may include:
- Creating and administering your account.
- Providing games, account features, customer support and other requested services.
- Processing deposits, withdrawals, refunds and other financial transactions.
- Confirming your identity, age and location where necessary.
- Protecting the platform against fraud, money laundering, unauthorised access, collusion and other misuse.
- Monitoring activity to promote responsible gaming and manage potential risks.
- Sending service messages, security alerts, transaction confirmations and important account notices.
- Personalising website content and improving the performance, usability and security of our services.
- Measuring marketing campaigns and, where permitted, sending information about promotions or services that may interest you.
- Handling complaints, disputes and enquiries, and maintaining appropriate business records.
- Complying with applicable legal, regulatory, tax, accounting and record-keeping obligations.
Depending on the circumstances, processing may be necessary to provide a service you have requested, to meet a legal obligation, to protect our legitimate business interests or because you have provided consent. Where consent is used, you may withdraw it, although this will not affect processing that took place before withdrawal or processing based on another lawful ground.
Cookies and Similar Technologies
Kong Casino uses cookies and similar technologies to operate the website and understand how visitors use it. Cookies are small files placed on your device that can remember settings, support secure sessions and provide information about website activity.
We may use different categories of cookies, including:
- Strictly necessary cookies, which support login functions, security, navigation and essential account operations.
- Preference cookies, which remember settings such as language, display choices and other selected preferences.
- Analytics cookies, which help us understand traffic patterns, page performance and general usage trends.
- Marketing or measurement technologies, where applicable and permitted, which may help assess the effectiveness of communications and promotions.
You can manage cookies through your browser settings and, where available, our cookie preference controls. Disabling certain cookies may affect the operation of the website, account access or the availability of particular functions. Information collected through cookies may be combined with other information where this is necessary for the purposes described in this policy.
Data Sharing
We may share personal information with selected organisations when this is necessary to provide services, protect users or meet our obligations. These organisations may include payment processors, identity and age verification providers, technology and hosting suppliers, customer support platforms, fraud prevention specialists, analytics providers and professional advisers.
We require service providers handling information on our behalf to use it only for agreed purposes and to apply suitable confidentiality and security measures. Information may also be disclosed when reasonably necessary to investigate suspected fraud, protect the rights or safety of Kong Casino or others, enforce our terms, respond to legal requests or support a corporate transaction.
We do not intend to sell personal information as a standalone commercial product. Marketing partners will receive information only where there is a suitable basis for doing so and in accordance with applicable preferences and requirements.
Data Security
We use administrative, technical and organisational safeguards intended to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. These safeguards may include access controls, authentication measures, encrypted connections, monitoring, staff training and secure systems.
No online service can guarantee absolute security. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may limit or suspend account access where this is necessary to protect the account, the platform or other users.
Data Retention
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy. The appropriate period depends on the type of information, the reason it was collected, whether your account remains active and whether we need it to resolve a dispute, investigate activity or maintain business records.
Some information may be retained after an account is closed where necessary for legal, fraud prevention, financial, security or responsible gaming purposes. When information is no longer required, we will take reasonable steps to delete it, anonymise it or place it beyond further operational use.
Your Rights
Subject to applicable conditions and exceptions, you may have rights in relation to your personal information. These may include the right to:
- Request access to information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information where there is no continuing reason for us to retain it.
- Ask us to restrict certain processing.
- Object to processing based on particular grounds, including some forms of direct marketing.
- Request a portable copy of certain information provided by you.
- Withdraw consent where processing is based on consent.
These rights are not absolute and may be limited where we have overriding grounds, need to comply with an obligation or must protect the integrity and security of our services. We may ask for information needed to verify your identity before responding. If you are dissatisfied with how we handle a request or your information, you may seek assistance from the relevant data protection authority in your area.
Third-Party Services
The Kong Casino website may contain links, integrations or features supplied by third parties. Examples may include payment options, verification tools, social features, advertising services and external websites. These providers may collect and process information under their own privacy notices.
We are not responsible for the privacy practices, security controls or content of external services that we do not operate. You should review the applicable third-party terms before providing information or using an external feature. Information exchanged with a third-party provider may also be subject to the service required, such as payment processing or identity verification.
International Transfers
Some of our suppliers or service providers may process information in countries outside the United Kingdom. When information is transferred internationally, we seek to use appropriate safeguards and contractual or other measures intended to protect it in accordance with applicable requirements.
The safeguards used may vary depending on the destination, the provider and the nature of the information. Further details may be available on request where disclosure is appropriate and does not compromise security or confidential business information.
Policy Updates
We may update this Privacy Policy to reflect changes to our services, technology, security practices or applicable requirements. The revised version will be made available through the Kong Casino website, with the updated date or other notice where appropriate.
We encourage you to review this page periodically. If an update materially affects how we use personal information, we will take reasonable steps to draw it to your attention. Continued use of the services after an update takes effect will be subject to the revised policy, except where additional consent is required.
Contact Information
If you have a question about this Privacy Policy, want to exercise a privacy right or need assistance concerning the handling of your personal information, please contact Kong Casino through the support channel provided on our website or by email at [email protected].
To help us respond efficiently, please describe your request clearly and include enough information for us to identify the relevant account or issue. Do not send payment card numbers, passwords or other unnecessary sensitive information in an initial message.
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