Kong Casino Responsible Gambling
At Kong Casino, gambling should always be viewed as entertainment rather than a way to make money. Games of chance involve risk, and no outcome can be guaranteed. Players should only gamble with funds they can afford to lose and should never treat gambling as a solution to financial difficulties.
This Responsible Gambling policy explains the steps Kong Casino takes to promote safer play and the practical controls available to customers. If gambling begins to feel stressful, difficult to manage, or harmful, support should be sought promptly.
Our Commitment to Responsible Gambling
Kong Casino is committed to providing a safe, transparent, and enjoyable gaming environment. Responsible gambling means making informed decisions, understanding the risks involved, and keeping gambling within reasonable personal and financial boundaries.
We encourage customers to consider gambling activity as one form of leisure among many. Our website should not be used to recover losses, generate regular income, resolve debt, or respond to emotional distress. We also recognise that gambling-related harm can affect family members, friends, and other people close to a player.
Where a player believes that gambling is no longer enjoyable or manageable, taking a break and seeking assistance are important steps. Our customer support team can explain the controls available through the website, although customers remain responsible for deciding which limits and restrictions are appropriate for their circumstances.
Recognising Problem Gambling
Problem gambling does not always develop suddenly. It may begin with small changes in behaviour that become more frequent or serious over time. Recognising warning signs early can make it easier to take action.
Possible indicators include spending more time or money gambling than intended, repeatedly trying to win back losses, borrowing money to continue playing, hiding gambling activity, or feeling restless when unable to gamble. Other signs may include neglecting work, studies, relationships, or everyday responsibilities, as well as experiencing guilt, anxiety, or low mood after gambling.
A player may also be at risk if gambling is used to escape personal problems or if gambling decisions are made while under the influence of alcohol or other substances. Experiencing one or more of these signs does not require a diagnosis, but it is a reason to pause, review current habits, and consider independent support.
Self-Assessment and Limits
Regular self-assessment can help customers understand whether their gambling remains within comfortable and affordable boundaries. Before playing, consider how much time and money can reasonably be allocated without affecting essential expenses or personal commitments.
- Deposit limits - Set a maximum amount that can be deposited over a selected period and avoid increasing it simply to continue playing.
- Loss limits - Decide in advance how much can be lost during a session or period, and stop when that limit is reached.
- Reality checks - Use reminders to review how long you have been playing and how much activity has taken place.
- Cooling-off periods - Take a temporary break from gambling when you need time away without making a permanent decision.
- Self-exclusion - Request a longer-term restriction that prevents access to gambling services for a selected period or until further review.
Limits are most effective when they are set before gambling begins. A limit should be realistic, based on disposable funds, and treated as a firm boundary rather than a target to reach. If you find it difficult to maintain a limit or repeatedly attempt to bypass a restriction, stop gambling and seek support.
Responsible Gaming Tools
Kong Casino provides features designed to help customers monitor and manage their gambling activity. Availability, duration, and operation of particular controls may depend on the account and the relevant website process.
- Deposit controls can help you restrict the amount added to your account over a chosen period.
- Session and activity information can help you review playing time, deposits, wagers, and other account activity.
- Reality check reminders can prompt you to pause and consider how long you have been playing.
- Cooling-off requests can provide a temporary break from gambling when you need time away.
- Self-exclusion can restrict access for a longer period where a customer decides that a more comprehensive break is necessary.
- Account support is available for questions about applying, changing, or understanding responsible gambling controls.
Some restrictions may take effect immediately, while others may be subject to account verification or a defined processing period. Customers should not continue gambling while waiting for a restriction to be applied if they have already decided that a break is needed.
Support and Assistance
If gambling becomes difficult to control, please stop playing and seek professional help. Speaking with a qualified adviser can provide confidential guidance, practical steps, and support for the wider effects gambling may have on finances, relationships, and wellbeing.
For questions about account-based responsible gambling measures, Kong Casino support can be contacted at [email protected]. Our team can provide information about available website controls and explain how to request a break or self-exclusion. Customer support cannot provide medical, financial, or therapeutic advice.
The following independent external organisations offer information and support. They are not partners of Kong Casino and are not services operated by Kong Casino:
- GamCare provides information, advice, and support for people affected by gambling.
- BeGambleAware offers independent information about gambling risks and sources of help.
- GAMSTOP provides an external online self-exclusion service for eligible customers.
The National Gambling Helpline can be reached on 0808 8020 133. It is a free, confidential support service available 24 hours a day for anyone affected by gambling. Players should contact the helpline or another professional service if they are worried about their own gambling or the gambling of someone close to them.
Underage Gambling
Only individuals aged 18 or older may use the Kong Casino website or participate in gambling activities. Underage gambling is not permitted, and adults should not allow children or young people to access their account, payment methods, devices, or login details.
Kong Casino may apply age and identity verification procedures before permitting access to certain services or before processing transactions. Customers must provide accurate information and must not create or use an account on behalf of another person.
If you believe that a person under 18 has accessed the website, notify Kong Casino support promptly and take steps to secure the relevant device and account. Any suspected underage access should be treated seriously.
Parental Controls
Parents and guardians are encouraged to take practical steps to prevent children from accessing gambling websites. An account password should be kept private and should never be shared with a child or another person.
Useful precautions include enabling parental controls on phones, tablets, computers, and home networks, using reputable internet filtering software, keeping payment information secure, and checking that gambling applications or browser access cannot be used by children. Devices should be protected with a passcode, separate user profiles, or other access restrictions where appropriate.
These measures can reduce the risk of accidental access, but no technical control is completely infallible. Adults remain responsible for supervising devices and protecting account credentials. Any person who may be affected by gambling access should be discussed openly and sensitively.
Tips for Staying in Control
The following habits may help keep gambling within safe and manageable limits:
- Set a gambling budget using money left after essential household costs, bills, and financial commitments have been met.
- Decide how long you will play before starting and take regular breaks away from the screen.
- Never chase losses or increase stakes because you are trying to recover money.
- Do not borrow money, use credit intended for essentials, or sell belongings to fund gambling.
- Avoid gambling when you feel upset, stressed, tired, or under the influence of alcohol or other substances.
- Keep gambling separate from important financial decisions and never regard winnings as guaranteed income.
- Record deposits, withdrawals, and gambling time so that your activity remains visible and understandable.
- Talk to someone you trust if gambling is becoming a source of secrecy, conflict, or worry.
- Use a cooling-off period or self-exclusion if you are finding it difficult to stop independently.
- Consider other leisure activities that do not involve gambling and make time for friends, family, work, or hobbies.
Taking a break is a sensible choice at any point, not only after a problem has developed. A decision to stop playing should be respected immediately, without attempting to win one final game or recover a previous loss.
Changes to This Policy
Kong Casino may update this Responsible Gambling policy to reflect changes to website features, customer support processes, or responsible gambling practices. Any revised version will be made available on the website and will apply from the date it is published unless a different effective date is stated.
Customers should review this page from time to time to remain familiar with the available controls and sources of assistance. If you have concerns about your gambling, do not wait for a policy update or a further loss before taking a break and seeking help.
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