Kong Casino Terms & Conditions
These Terms and Conditions govern access to and use of Kong Casino, including its website, games, payment services, promotional offers and related features. By creating an account or using the service, you confirm that you have read and understood these terms and agree to comply with them.
Please review this document carefully before playing. If you do not accept any part of these Terms and Conditions, you must not register, deposit funds or use Kong Casino. Additional rules may apply to particular games, promotions or payment methods and will form part of these terms when presented to you.
Acceptance of Terms
These Terms and Conditions create a binding agreement between you and Kong Casino concerning your use of the platform. They apply to all visitors, registered customers and players who access any service provided by Kong Casino.
By selecting an acceptance option during registration, signing in, depositing funds or placing a wager, you confirm that you accept the current version of these terms. You are responsible for checking this page periodically for updates and for reviewing any game-specific rules before playing.
Eligibility
Kong Casino is available only to individuals who are at least 18 years old. You must not use the platform if you are under the minimum legal age applicable to you or if online gambling is not permitted in your location.
You are responsible for determining whether access to Kong Casino is lawful where you live. We may refuse access, request information or close an account where we reasonably believe that a player does not meet the eligibility requirements.
- You must use the service for your own personal entertainment.
- You must provide accurate information about your identity, age and place of residence.
- You must not open or operate an account on behalf of another person.
Account Registration
To use certain Kong Casino features, you must create a personal account. Registration details must be complete, current and truthful. If any information changes, you must update it promptly through the available account tools or by contacting customer support.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Kong Casino without delay if you believe your credentials have been lost, disclosed or used without permission. We may require you to change your password or apply additional security measures.
Only one account is permitted per person unless Kong Casino has expressly approved an exception in writing. Duplicate, linked or misleading accounts may be restricted, closed or reviewed, including where they appear to have been created to obtain an unfair benefit.
Verification
Kong Casino may verify your identity, age, address, payment ownership and other account details at registration, before a withdrawal or at any later stage. You agree to provide documents and information that are reasonably necessary for these checks.
Documents must be genuine, current and legible. We may temporarily restrict deposits, play or withdrawals while verification is incomplete. If requested information is not provided within a reasonable period, or if the information cannot be verified, the account may be suspended or closed in accordance with these terms.
Deposits
Deposits must be made using a payment method held in your name or one that you are authorised to use. Kong Casino may reject, reverse or investigate transactions that appear unauthorised, inconsistent with your account details or connected with prohibited activity.
You should deposit only funds that you can afford to lose. You must not use a deposit to meet essential living costs, repay debts or satisfy financial obligations. Transaction limits, processing times and any applicable charges will be shown before you confirm a payment where possible.
- Funds credited to your account are intended for play on Kong Casino.
- You must not attempt to deposit funds obtained through unlawful means.
- Payment providers may apply their own terms, verification procedures or fees.
- We may delay access to funds while a payment is being confirmed or reviewed.
Withdrawals
You may request a withdrawal of eligible account funds through the methods made available by Kong Casino. Withdrawals are normally returned to a verified payment method associated with your account. We may request further information before processing a payment.
Withdrawal requests may be cancelled only while they remain pending, where that option is available. A request may be refused or adjusted if it relates to a payment reversal, a bonus subject to outstanding conditions, an account review or a breach of these terms.
Processing times can vary according to the selected method, internal checks and the relevant payment provider. You are responsible for entering correct payment details and for any charges imposed by your bank or payment service.
Bonuses
Promotional bonuses, free spins and other incentives are subject to the specific terms displayed with the relevant offer. Those terms may set out eligibility rules, a qualifying deposit, wagering requirements, game restrictions, maximum bet limits, expiry dates and withdrawal conditions.
You must not claim a promotion more than once when the offer is limited to one per person, household, device, payment method or other defined group. Kong Casino may remove a bonus or related winnings where an offer has been obtained through abuse, manipulation or a breach of its promotional rules.
Before playing with promotional funds, you should ensure that you understand how the offer works. Where a promotion conflicts with these general terms, the promotion-specific terms will apply to the extent of that conflict.
Acceptable Use
You must use Kong Casino lawfully, fairly and in a manner that does not interfere with other customers or the operation of the platform. You may access the service only through permitted interfaces and must follow reasonable security instructions.
- Keep your account information accurate and up to date.
- Use payment methods honestly and only with proper authority.
- Respect the availability and integrity of the website and its games.
- Report suspected security issues or account misuse promptly.
Prohibited Activities
You must not use Kong Casino for fraud, money laundering, collusion, cheating or any other unlawful purpose. You must not manipulate games, exploit software errors, use automated systems or employ tools designed to gain an unfair advantage.
Other prohibited conduct includes attempting to bypass geographic or account controls, interfering with another player, submitting false documents, using stolen payment details, creating accounts to evade restrictions, and promoting unauthorised third-party services through the platform.
Where prohibited conduct is suspected, Kong Casino may retain relevant records, suspend activity, void affected transactions or take other steps reasonably necessary to protect the service and its customers.
Intellectual Property
Unless stated otherwise, the software, branding, text, graphics, logos, game presentation and other materials made available through Kong Casino belong to Kong Casino or its authorised partners. They are protected by applicable intellectual property rules.
You receive a limited, personal and non-transferable permission to access the platform for its intended purpose. You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit any part of the service without prior written permission.
Limitation of Liability
Kong Casino will take reasonable steps to maintain a reliable service, but uninterrupted availability cannot be guaranteed. Access may be affected by maintenance, technical faults, communication failures, third-party services or events outside reasonable control.
To the extent permitted by applicable law, Kong Casino is not responsible for losses caused by inaccurate information supplied by you, unauthorised access resulting from failure to protect your credentials, payment provider issues, or your misuse of the platform.
Nothing in these terms excludes or limits liability where doing so would not be permitted by law. You remain responsible for reviewing wagers, balances and transaction details and for notifying us of apparent errors as soon as possible.
Account Suspension
Kong Casino may suspend, restrict or close an account where there is a suspected breach of these terms, a failed verification, unusual activity, a payment concern, technical risk or a legal or security reason. We may also take action where continued access could harm the platform or its customers.
When an account is closed, you may be asked to complete outstanding verification before eligible funds are returned. Any decision concerning balances, wagers or promotional benefits will be made after reviewing the relevant circumstances and applicable rules.
Privacy
Kong Casino collects and uses personal information to operate accounts, process payments, verify customers, provide support, prevent misuse and meet applicable obligations. Information is handled in accordance with the relevant privacy notice published on the platform.
You should read the privacy notice to understand what information may be collected, why it is used, how long it may be retained and the choices available to you. We may share information with service providers where necessary to deliver the service or protect its integrity.
Responsible Gambling
Gambling should remain an enjoyable form of entertainment and should never be treated as a way to make money or resolve financial difficulties. Set personal limits before you play and take regular breaks. Do not chase losses or gamble while distressed, impaired or under pressure.
Kong Casino may provide account tools such as deposit limits, time reminders, cooling-off options or self-exclusion controls, where available. Requests to restrict access should be made carefully because some controls may take effect immediately and may not be reversible during the selected period.
If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support from an appropriate independent organisation or qualified professional.
Amendments
Kong Casino may update these Terms and Conditions to reflect changes to the service, promotions, security processes or applicable requirements. The updated version will be made available on the platform and will apply from the stated effective date or, where no date is stated, from publication.
Where an update materially affects your rights or responsibilities, we will provide notice through an appropriate channel where reasonably practicable. Continuing to use Kong Casino after an update takes effect indicates acceptance of the revised terms.
Contact Information
If you have a question about these Terms and Conditions, your account, a transaction or a responsible gambling feature, contact Kong Casino through the support channel provided on the website. For written assistance, you can reach the support team at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords, full payment card details or other sensitive information unless specifically requested through a secure process.
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