Kong Casino Terms & Conditions
These Terms and Conditions govern access to and use of Kong Casino, including its website, games, payment services, promotional offers, and related account features. By creating an account or using the services, you confirm that you have read and understood these terms and agree to follow them.
Please review these terms carefully before playing. They should be read together with any applicable promotion rules, privacy information, game rules, and other notices displayed on the Kong Casino website. If you do not agree with any part of these terms, you must not use the services.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Kong Casino. They apply whenever you visit the website, register an account, deposit funds, participate in a game, claim an offer, or otherwise use a service provided by Kong Casino.
Some games, payment methods, or promotions may be subject to additional conditions. Where additional terms apply, they will be made available before or during the relevant activity. If there is a conflict, the specific terms for that activity will generally apply to that activity only.
Eligibility
Kong Casino is intended for individuals who are at least 18 years old. You must not use the services if you are under the minimum legal gambling age applicable to you, or if online gambling is restricted or unlawful in your location.
You are responsible for checking whether you are permitted to access and use an online casino. Kong Casino may restrict access from certain jurisdictions or refuse service where legal, operational, or risk considerations require it.
By using the website, you confirm that:
- You are aged 18 or over.
- You have legal capacity to enter into these terms.
- The information you provide is accurate and complete.
- You are using the account for yourself and not on behalf of another person.
Account Registration
You may need to create a personal account to use certain Kong Casino services. You must provide current, accurate, and complete information during registration and keep that information updated if it changes.
Only one account is permitted per person unless Kong Casino gives written approval for an exception. You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You must notify Kong Casino promptly if you believe your account has been compromised.
You remain responsible for activity carried out through your account unless you have reported unauthorised use without unreasonable delay. Accounts must not be sold, transferred, lent, or made available to another person.
Verification
Kong Casino may request documents or information to confirm your identity, age, address, payment ownership, or source of funds. Verification may be required before deposits, withdrawals, bonuses, or continued access can be completed.
Documents must be genuine, readable, current, and supplied in the format requested. You must not alter, conceal, or submit documents belonging to another person. If requested information is not provided within a reasonable period, Kong Casino may delay a transaction, restrict account functions, or close the account where appropriate.
Verification checks may be repeated when necessary, including where account details change or transaction activity requires further review.
Deposits
Deposits must be made using a payment method held in your own name or otherwise authorised for your use. Kong Casino may reject payments that cannot be verified or that appear inconsistent with your account information.
You should only deposit funds that you can afford to lose. Deposited funds are intended for legitimate use of the services and must not be used to support unlawful activity or to facilitate payments for another person.
Payment processing may involve third-party providers and may be subject to their own terms, charges, limits, and processing times. Kong Casino is not responsible for delays caused by a bank, card issuer, payment provider, or technical issue outside its reasonable control.
Withdrawals
Withdrawal requests may be subject to account verification, payment checks, applicable limits, and the completion of any relevant wagering conditions. Kong Casino may return funds through the original payment method where possible or use another method registered to you.
You must ensure that your withdrawal details are accurate. Kong Casino is not responsible for funds sent to incorrect details supplied by you. Processing times may vary depending on the requested amount, payment method, verification status, and operational checks.
Where a payment has been reversed, disputed, cancelled, or identified as unauthorised, Kong Casino may suspend related withdrawals while the matter is reviewed. Any balance may also be adjusted to account for valid chargebacks, refunds, fees, or other amounts properly due.
Bonuses
Promotional offers are available only to eligible customers and may be subject to separate terms. These terms may include minimum deposits, eligible games, maximum bet limits, expiry dates, wagering requirements, maximum winnings, or withdrawal restrictions.
You should read the rules for an offer before accepting it. A bonus may be withdrawn or cancelled if it was awarded in error, claimed through abuse, or used in a way that breaches the relevant promotion terms or these Terms and Conditions.
Unless stated otherwise, a customer may not claim the same promotion more than once through multiple accounts, payment methods, devices, or identities. Kong Casino may refuse a promotion or remove associated bonus funds where it reasonably identifies duplicate or coordinated activity.
Acceptable Use
You must use Kong Casino honestly, responsibly, and only for the purposes for which the services are provided. You must comply with these terms, applicable game rules, promotion conditions, and instructions displayed on the website.
You must keep your account information accurate, protect your access credentials, and cooperate with reasonable verification and security requests. You must also avoid actions that could interfere with the website, other customers, payment systems, or the fair operation of games.
Prohibited Activities
The following activities are prohibited:
- Opening or operating more than one account without prior approval.
- Providing false, misleading, stolen, or incomplete information.
- Using another person's account, payment method, identity, or funds.
- Attempting to manipulate game outcomes, promotions, bonuses, or payment processes.
- Using software, bots, scripts, automated tools, or technical methods to gain an unfair advantage.
- Exploiting an error, malfunction, pricing mistake, or system vulnerability.
- Using the services for fraud, money laundering, financial crime, or any unlawful purpose.
- Harassing staff, other customers, or service providers.
- Introducing malicious code or attempting to gain unauthorised access to systems.
If prohibited activity is suspected, Kong Casino may investigate, restrict access, void affected transactions or bonuses, and take any other action permitted by these terms and applicable rules.
Intellectual Property
Website content, branding, graphics, software, text, game presentation, and other materials made available through Kong Casino are owned by or licensed to Kong Casino or its relevant partners. They are protected by applicable intellectual property rights.
You may access and use the website for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer, create derivative works from, or commercially exploit any material without prior written permission.
Limitation of Liability
Kong Casino will take reasonable steps to maintain the availability and security of its services, but uninterrupted access cannot be guaranteed. The website or a game may be temporarily unavailable because of maintenance, upgrades, technical faults, network problems, payment issues, or circumstances outside reasonable control.
To the extent permitted by applicable law, Kong Casino is not responsible for losses caused by your failure to protect account details, inaccurate information supplied by you, interruptions outside its control, third-party services, or use of the website in breach of these terms.
Nothing in these terms excludes or limits liability where such exclusion or limitation is not permitted by law. You should retain records of important account and transaction information.
Account Suspension
Kong Casino may suspend, restrict, or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal, operational, or compliance reasons. This may occur if these terms are breached, information cannot be verified, or activity appears irregular.
During a review, access to deposits, games, bonuses, or withdrawals may be limited. Kong Casino may retain relevant information and records for as long as reasonably necessary to complete checks and meet applicable obligations.
Where an account is closed, any legitimate remaining balance will be considered in accordance with these terms, subject to verification, unresolved disputes, applicable restrictions, and amounts properly owed by you.
Privacy
Kong Casino collects and uses personal information to create and manage accounts, process transactions, provide customer support, operate games, prevent fraud, and meet applicable obligations. Information may be shared with service providers or other relevant parties where necessary for these purposes.
Further details about the handling of personal information, cookies, retention, and your available rights are provided in the applicable privacy information on the website. You should review that information before using the services.
Responsible Gambling
Kong Casino supports a safer approach to gambling. Gambling should be treated as entertainment and not as a way to earn income, recover losses, or resolve financial difficulties.
You should set limits that reflect your circumstances and take breaks from play. Available account tools may include deposit limits, time reminders, temporary breaks, or self-exclusion. Requests for restrictions should be made through the available customer support channels.
If gambling is causing concern, stop playing and seek support from an appropriate independent organisation or professional adviser. Kong Casino may ask questions, apply restrictions, or take other reasonable steps where safer gambling concerns arise.
Amendments
Kong Casino may update these Terms and Conditions when services change, new features are introduced, or operational, legal, or security requirements develop. The latest version will be made available on the website with its effective date where appropriate.
You should review the terms regularly. Continued use of Kong Casino after an updated version becomes effective indicates acceptance of the revised terms. If you do not accept a material change, you should stop using the services and contact Kong Casino about your account.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments, or available support options, contact Kong Casino at [email protected]. Please provide enough information for your query to be identified, but do not send passwords or unnecessary sensitive information.
These terms are intended to explain the main conditions for using Kong Casino in clear language. If you need advice about your individual legal or financial position, you should obtain independent professional advice.
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